1. Protecting your Privacy

This privacy statement provides information about the personal information that we collect, and the ways in which we use that personal information.

Your privacy is extremely important to us. We comply with the Privacy Act 1988 (Privacy Act) when we handle personal information. The Privacy Act contains 13 Australian Privacy Principles (APPs) which provide the rules for how we must handle your personal information, including how you can request access to, and correction of, that information. Detailed information on the Privacy Act and the APPs can be found on the website of the Office of the Australian Information Commissioner (OAIC).

We will only use or disclose personal information we hold about you in accordance with this Privacy Policy or as otherwise notified to you. 

2. Meaning of Words

In this Privacy Policy:


1. 
“Software” means the customer management software used by us from time to time;
2. “you” refers to any individual or entity which uses the Website;
3.  “we”, “us” and “our” refers to Escape to Better Foundation ABN 40 582 629 171;
4. “Website” means [website hyperlink] or any website that we own or maintain to which these terms apply; and
5. the singular includes the plural and vice versa.

3. Your Personal Information

“Personal information” is information about an individual who is either identified in the information or their identity can be ascertainable from it. It includes information and opinions obtained from the individual or from a third party.

When you use the Website, your personal information is collected and held by us and may be disclosed to third parties in accordance with clause 6 of this Privacy Policy.  

Your personal information that is collected via the Software must be collected and held in accordance with this Privacy Policy. 

At or before the time (or, if that is not practicable, as soon as practicable after) we collect personal information, we will take steps to ensure that you are aware of:

1. our identity and contact details;
2. the facts and circumstances of collection of your personal information;
3.  the purposes for which the personal information is collected;
4. the fact that you are able to gain access to the personal information;
5. to whom we usually disclose personal information of the type collected;
6. information about our Privacy Policy;
7. any law that requires the particular personal information to be collected; and
8. the main consequences (if any) if all or part of the personal information that is not provided.

4. What Information is Collected About you

“Personal information” is information about an individual who is either identified in the information or their identity can be ascertainable from it. It includes information and opinions obtained from the individual or from a third party.

When you enquire about our services or when you become a client of ours, a record is made which includes your personal information.

The type of personal information that we collect will vary depending on the circumstances of collection and the kind of service that you request from us, but will typically include:

1. your name, e-mail and other contact details; 
2. the reason for your request;
3. information about your employer or an organization who you represent;
4. your professional details; and
5. any additional personal information you provide to us, or authorise us to collect, as part of your interaction with us.

5. How your Personal Information is Used

1. We do not ordinarily collect any information about you except where you provide it to us, or it is provided to us with your consent. In general, we do not use or disclose personal information collected about you other than for:
   1. a purpose set out in this Privacy Policy;
   2. a purpose you would reasonably expect;
   3. a purpose required or permitted by law; or
   4. a purpose otherwise disclosed to you or for which you have consented.
2. Your personal information may be used by us to:
3. information about your employer or an organization who you represent;
4. your professional details; and
5. any additional personal information you provide to us, or authorise us to collect, as part of your interaction with us.

6. Disclosures of Personal Information

We may exchange your information with other entities forming part of the same group. We and our related entities may use this information for any of the purposes mentioned in clause 5. 

We may also disclose personal information about you, as appropriate, to:

1. our volunteers, employees, assignees, agents, referred service providers, contractors and external advisers;
2. your agents, advisers, referees, executor, administrator, trustee, the beneficiary of any trust of which you are a trustee, your guardian, attorney or franchisor;
3. law enforcement, regulatory and government bodies;
4. anyone who introduces you to us;
5. yours and our auditors, insurers or prospective insurers and their underwriters;
6. any person we consider necessary to execute your instructions; and
7. other organisations (and their agents) with whom we have arrangements for the supply and marketing of our respective products and services, unless you ‘opt out’ of marketing (see below). 

From time to time we may send your information overseas, including to overseas service providers or other third parties who operate or hold data outside Australia. Where we do this, we make sure that appropriate data handling and security arrangements are in place. Please note that Australian law may not apply to some of these entities.

7. How do we Hold your Information 

We store your information in our Software, paper-based files or other electronic record keeping methods in secure databases (including the Software). Personal information may be collected in paper-based documents and converted to electronic form for use or storage (with the original paper-based documents either archived or securely destroyed). We take reasonable steps to protect your personal information from misuse, interference and loss and from unauthorised access, modification or disclosure.

We maintain physical security over paper and electronic data stores, such as through locks and security systems at our premises. We also maintain computer and network security, for example, we use firewalls (security measures for the internet) and other security systems such as user identifiers and passwords to control access to our computer systems.

Our Website does not necessarily use encryption or other technologies to ensure the secure transmission of information via the internet. Users of our websites such as yourself are encouraged to exercise care in sending personal information via the internet.

We take steps to destroy or de-identify information that we no longer require.

8. Marketing ‘opt out’

If at any time you do not wish to receive further marketing information, you may ask us not to send you any further information about services and not to disclose your information to other organisations for that purpose. You may do this by contacting us at info@EtoB.org

9. Personal information about Third Parties

If you provide us with personal information about another person, you represent that you are authorised to do so and you agree to inform that person who we are, that we will use and disclose their personal information and that they may access any personal information we hold about them. You should also refer them to this Privacy Policy which applies to their personal information. 

10. Maintaining the Accuracy of your Information

We take all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date.

If you believe personal information we hold about you is inaccurate, incomplete or out of date, please contact us at info@EtoB.org and we will take all reasonable steps to correct the information. 

11. Accessing your Personal Information

You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know by contacting us at info@EtoB.org. You may be required to put your request in writing for security reasons. We may also charge a fee for giving you access to your personal information and will try to deal with your request within a reasonable time. 

12. Security and the Internet

We maintain strict procedures and standards and take all reasonable steps to prevent unauthorised access to, or unauthorised modification or disclosure of, your personal information and to protect it from misuse or loss.
However, we do not guarantee that information sent over the internet is secure.

13. Cookies on our Website and Software

We may use cookies on our Website and Software. A cookie is an industry standard and is a small text file that our Website or Software may place on your device(s). Usually, cookies are used as a means for software applications to remember your preferences. As such, cookies are designed to improve your experience of the applications.

Cookies may collect and store personal information about you. We extend the same privacy protection to your personal information, whether gathered via cookies or from other sources. You can adjust your device settings to disable cookies or to warn you when cookies are being used, however this may affect the availability and functionality of the services offered through the Website or Software.

14. Changes to this Privacy Policy

This statement sets out our current Privacy Policy. It replaces any other Privacy Policy which we have previously issued.

We may amend this Privacy Policy at any time. Our current Privacy Policy is available from our website or by contacting us at info@EtoB.org. 

15. Contacting us

If you have any questions regarding this Privacy Policy please contact us at info@EtoB.org. 

This Privacy Policy was last updated on 15 January, 2024.